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5 Reasons to Start Collecting Customer Churn Feedback
Every company wants to provide a product that continues to make customers happy and meet their needs. This will provide a strong rate of customer retention and allow the company to continue to grow. To...
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10 Ways to Utilize Customer Advocacy in Your Business
No matter what type of business you’re in, you have to deal with customers. They are, after all, the foundation of your business, without which you would have no business at all. Putting a heavy focus...
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How To Elevate Your Online Customer Service With Screenshots And Annotations
72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes...
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6 Secrets of Improving Customer Experience with Customer Centric Copywriting
Why do brands compete to shout “customer centric”? Today, customers want more from brands. They look beyond the products and, recently, the focus on customer experience has become more accentuated....
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How to Use Micro-Interactions to Improve Website Experience
According to ThinkJar’s customer strategy research, 86% of consumers are willing to pay more for an upgraded experience. As a product owner, UI/UX designer or a marketer, we are all working to optimize...
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How To Measure UI/UX Design Impact On Business (+ Our Own Experience)
Who doesn’t like to use a product that looks pretty? Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The questions lingering in your mind may...
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5 Ways to Test and Improve Website Customer Experience
Developing your website and a building the customer experience can be a lot of trouble, especially at early stages. You roll out the product, but the engagement rates are far lower than you expected....
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Customer feedback examples from 10 leading companies – Google, Facebook, Amazon…
We’re glad to see more and more big companies putting customer feedback at high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own...
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Customer Experience Strategy for Small Business in 6 Steps
Many small businesses fail because they overlook the importance of a customer experience strategy. If you are unfamiliar with the term, it is the plan undertaken by a business to address a customer’s...
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3 Surefire Ways To Enhance Your Customer Experience
Boost your business growth with the outstanding customer experience and build products your customers will love. We’ve entered the era of the customer. The SaaS market is getting more and more...
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Customer Centric Culture: Purpose and Profitability?
In a nutshell being customer centric means: putting your customers first. But it is actually a lot deeper than that. It is placing customers at the core of your business and then building everything...
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Introducing Inbox: 5 Features to Solve the Issue of Prioritizing Customer...
In conversations with numerous product managers, we’ve learned that the biggest pains of managing customer feedback are categorizing the feedback and getting an overview of all the gathered insights....
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7 Simple User Feedback Questions to Help You Embrace the Voice of the Customers
Any successful company of today knows that optimizing user experience is just as important as innovative product-related ideas or internal expert opinions. The way big brands and small retailers...
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Improve Customer Experience in SaaS with a Little Homework (15 Must...
Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at...
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A good feature request collection tool helps product managers to do their...
Traditionally, feature request collection is a tedious, disorganized process with varied results. Companies send cold emails to their customers, hope they respond, and if they’re lucky, store their...
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Net Promoter Score (NPS): the right way to use it + FAQs
Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? If you’re interested in...
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The Only Comparison List of Best Customer Feedback Tools You Need
Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on...
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7 Usersnap Collaboration Tips to Manage Customer Feedback Loops with a Visual...
Rejoice, do a celebration dance, insert high-five emojis… visual customer feedback just entered a new league with the Attachment feature. Don’t stop at collecting feedback, manage it like a pro...
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#AskMeAnything with Jennifer Clinehens on the Feedback Tribe
Jennifer Clinehens, the author of CX That Sings and Choice Hacking, whose an expert in customer behavior psychology and the Head of Experience at The Marketing Store – an agency that focuses on...
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The Journey to Customer-Centric Growth: Our 1st Virtual Summit on May 20th!
Wow, can’t believe we actually pulled together a summit with more than 40 speakers on Customer Experience and Customer-centric growth in less than 2 months! And now we’re proud to say The Journey to...
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